Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
Depending upon the destination and value of the order, Pica LéLa offers a range of shipping options.
International Shipment
Customers can enjoy a world-wide free shipment if the total of a single order is over $200. For purchases of $200 or below incur postage and handling charges of $30 regardless of destination.
Australian National Shipment
Free shipment is offered for shipment within Australia if the total of a single order is over $100. A postage and handling charges of $15 applied if the order total is $100 or below.
Shipment Time
For shipments within Australia, delivery is usually overnight, however regional areas can take 1 or 2 days longer.
Overseas shipments are arranged by international registered airmail for purchases up to $500, which usually takes 7-14 business days for delivery. For purchases over $500, order will be shipped by FedEx International for 3-5 business days.
All items are usually shipped within 2 business days after order is confirmed. If products ordered are out of stock, a notification email will be sent to advise the likely delay. Once the order has been dispatched, a tracking number for the delivery will be provided by email.
Shipping time may vary - particularly during holiday seasons.
Wholesale Customers
Any special arrangement and shipping terms will be discussed individually for wholesale customer
Privacy Policy
If you are under 16, we require that you inform a parent or guardian about Pica LeLa’s Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering with Pica LeLa or placing and order with Pica LeLa
The following information is provided by Pica LeLa to enable our online visitors to be fully informed of our Privacy Policies. By visiting Pica LeLa, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.
Our Commitment to the Customer
Ordering Pica LeLa products Online is designed to be as simple as possible, while allowing maximum security and privacy for all your details.
Collecting Personal Information
Pica LeLa collects personal information in several ways when you place an order, buy a gift voucher for a friend or register for a service offered by Pica LeLa. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping address and credit card billing address(es) so that we can process and fulfill your order. All personal information obtained from orders received will never be shared with third parties and will only be used to process your order, using our payment partner’s systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and let you know the status of your order.
We collect personal information submitted by you to manage and deliver your order or as part of an entry to a competition or product review.
Collecting Anonymous Information
We automatically collect general website traffic information (such as how many people have visited the site, most popular pages, your IP address, browser type, domain names, access times and referring Web site addresses). This information is collected into aggregate results in order to evaluate our service and business practice in an effort to provide you with an optimum shopping service.
We may share non-personal, aggregated information with other PICA LELA divisions, our partners or product distributors for research purposes. We will never identify or disclose individual customers’ or visitors’ information or purchases but may disclose how many customers bought a specific item or used a specific service such as an email list.
Use of Personal Information
We will use personal information as supplied by you to process and deliver your order. We will disclose personal information such as your delivery address to a delivery service provider (i.e. a courier) as selected by you when you place your order. We also retain your order details in a secure offline system that is NOT connected to the internet. This is so we have a record of your order should you wish to return or exchange an item at a later date.
We may publish personal information with your consent (e.g. if you win a competition) and then only in part (e.g. The winner is Sarah of Artarmon, Sydney). We do not publish personal information for any other reason without your consent.
Pica LeLa may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Under no circumstances will Pica LeLa sell or receive payment for licensing or disclosing your personal information.
Third parties to whom we give permitted personal information about, as explained above, are prohibited from using your personal information except to provide permitted services to Pica LeLa and they are required to maintain the confidentiality of your information.
Pica LeLa does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Pica LeLa keeps track of the pages our customers visit within www.picalela.com, in order to determine what Pica LeLa services are the most popular. This data is used to deliver customized content and advertising within Pica LeLa to customers whose activities indicates that they are interested in a particular subject area.
Pica LeLa Web sites will disclose your personal information, without notice, only if required to do so by law or in good faith where such action is necessary to: (a) conform to the edicts of the law or comply with any legal process served on Pica LeLa or the site; (b) protect and defend the rights or property of Pica LeLa; and, (c) act under exigent circumstances to protect the personal safety of users of www.picalela.com, or the public.
Cookies
For added convenience, we have employed a "cookie" system for our website. A "cookie" is a small file placed on a customer's machine which lets our site store information. This information allows us to make our site easier to use. Cookies allow our servers to keep track of customer details between visits to our site. Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items. The information stored by the cookie includes the data that is provided during online registration. This information is only accessible online when a customer enters their username and password. Other information stored by the cookie includes website traffic data. This is not used to identify individual details but only to collate aggregated anonymous statistics in order to evaluate and improve our shopping service for our customers.
Credit card information is never stored in the cookie.
Privacy
Personal information such as your address and phone numbers etc are only accessible after supplying a username and password. You must login before you can check your order status, or view or edit your registration details and your order.
Once you have logged in, your account will remain open until you quit the browser.
Email Addresses
We will store your email address if you send us a query, place an order or subscribe to an email list. Your email address is used for the purpose you provide it for and for statistical information.
Your email address is never disclosed for any other purpose.
With your permission, your details will also be used to advise you of Pica LeLa special promotions. You may also remove your email address from our subscription service at any stage when you log in and update your account information.
Email Subscription Lists
There are both general and specialist interest categories in our email subscription service. This service is provided to communicate product information, special events and offers of interest to you based on your interest category selections and, if you choose, purchase history.
Our email subscription service is an 'opt-in' system. You may unsubscribe or add additional interest categories at any stage by updating your account information when you log in
Marketing Opt-In and Opt-Out Provision
When you register, you will be given the option to opt-out of subscribing to:
(i) Our regular update service which will send you email alerts for new products, features, enhancements, special offers, upgrade opportunities, contests and events of interest. Such alerts may include marketing information about Pica LeLa, our subsidiaries or selected business partners; and/or
(ii) One-off marketing promotions from us.
We don't sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will be sent by Pica LeLa only.
At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the prompts in the email.
How you can access and, if necessary, change the personal information Pica LeLa maintains
If for any reason you are concerned that the personal information held by Pica LeLa is not correct, please visit the website and, after logging into the site using the "Sign In" menu on the home page, your personal information will be made available for review and change in the "My Account" section. Only you or, upon your request, the Customer Care department, may access your personal data from the website using your password and User ID. Information may be changed online within My Details, Shipping Details, and My Preferences. You can change or delete saved credit card details each time you make a purchase. You will also be able to delete saved credit card details by adding or editing a shipping/billing address. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through customer finance check. If you prefer, you may contact us by email at customercare@picalela.com and we will amend your personal details.
Spam
We will never knowingly send you electronic messages without your consent. For more information on the 'Spam Act 2003' please visit the Australian Government's website:
http://www.dbcde.gov.au/policy_and_legislation/spam
Firewall
Our order processing system is protected by the PICA LELA network firewall. A firewall is a hardware and software security system designed to filter specified exchanges of information and restrict access to authorized systems and users only.
Third Parties
The PICA LELA Shop never sells personal or anonymous information to third parties. Our business arrangements with third party service providers provide for complete confidentiality and adhere to the PICA LELA Editorial Policy.
Australian Law
We comply with the Trade Practices Act 1974, state based Fair Trading Acts and Sale of Goods Acts, the Consumer Credit Code, the Electronic Transactions Act 1999 the Information Privacy Principles set out in the Commonwealth Privacy Act 1988 and the Privacy Amendment (Private Sector) Act 2000 (Cth).
Dispute resolution services are available in each Australian State and Territory.
Feedback and Complaints Handling Procedure
If you require further information about our Privacy Policy, please go to Contact Us page.
The Pica LeLa Shop welcomes feedback and attends to all complaints promptly. Please email, fax or write to us using the contact information presented on this page.
If you wish to talk to a Pica LeLa customer care representative please call +612 9264 5190.
Encryption
Crucially, unencrypted credit card details will not be stored on our server, and will be sent only in encrypted form using our payment partner’s systems. The encryption technologies we use when processing orders or accessing your account are done using Secure Socket Layer (SSL).
Your Choice
If you do not wish to place your order on the internet, we offer you the option of phoning, faxing or mailing in your order to:
Wellington Jeweller Pty Ltd
Customer Order Centre
Level 2/491 Kent St
Sydney NSW 2000
Australia
Phone: +61 2 9264 5190
Fax: +61 2 9264 5473
Privacy Links
- Australian Privacy Commissioner
- Federal Consumer Affairs Division Department of Treasury - eCommerce
Peace of Mind
We will only use your details and order information, including mailing addresses, email address, and phone number, to fulfill your order and to advise of the status of the order.
The PICA LELA complies with the Information Privacy Principles set out in the Commonwealth Privacy Act 1988.
RETURNING YOUR PURCHASE
Due to the demand and exclusivity of the merchandise, there is no allowance for returns or exchanges. Pica LeLa recommends that all orders be checked thoroughly by the user prior to payment.
FAULTY GOODS
If, upon delivery, the delivery box appears to be potentially damaged from transit, please do not accept the parcel and inform the delivery Company to return to us where we will access the package and our customer representative will contact you as soon as possible.
If an item is found to be damaged after opening the package, please email us through the contact section on homepage within 48 hours and our customer representative will contact you as soon as possible.
Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty.
If an item is found to have a manufacturing defect after 48 hours, please contact the Brand Company for their individual warranty details.
COLOURS
We have made every effort to display as accurately as possible the colours of our products that appear on Pica LeLa. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.
Orders
You place an order with Pica LeLa by selecting products and pressing the "purchase now" button on the checkout page. Pica LeLa reserves the right to accept or reject an order for any reason including, without limitation, unavailability of product; an error in the price, image or the product description; or error in your order. Orders are deemed received by Pica LeLa at the time of successful transmission of the order, and you will thereafter be unable to cancel the order.
Product Availability
Pica LeLa uses its best endeavours to ensure products ordered are available for delivery, and in most cases will notify you where a product is unavailable prior to you completing your order. However in some cases this is not possible and Pica LeLa may need to reject an order you have placed for a product where Pica LeLa establishes that it is actually unavailable for delivery. In such cases Pica LeLa will refund in full all amounts you paid in respect of such unavailable product. Pica LeLa cannot provide rainchecks for products ordered online, and, where permitted by law, reserves the right to limit the sale of products to reasonable or normal household quantities.
Payment
You must pay for your products purchased on this website at the time of placing an order. To pay for products, you will be transferred to an external site operated by Paypal Australia. You agree that Paypal Australia is responsible for processing and the security of your payment, and you hereby release Pica LeLa from any liability in relation to such payment. Please refer to Paypal Australia's terms of use for conditions applying to payment processing services.
Variation of Products and Price
Pica LeLa may vary the prices on this website at any time, and prices are subject to change until you have paid for the products in full. Product availability and product prices may vary between Pica LeLa's retail stores and those found on this website.
All orders will be confirmed within 2 Australian business days (Except Christmas period). Orders are emailed to the email address associated with the account that was used to make the order.
Account information can be updated within the 'My Account' section. Required Fields are marked with a red asterix (*)
Account Information
Within "Account Information" you are able to update your:
- First Name
- Last Name
- Email Address
ADDRESS BOOK
Within the "Address Book" you are able to update your:
- First Name
- Last Name
- Company
- Telephone
- Fax
- Street Address
- City
- State/Province
- Zip/Postal Code
- Country
1. TERMS OF WEBSITE USE
The Terms of Use
Pica LeLa Australia Limited ("Pica LeLa") owns and operates this website. By using or accessing this website you acknowledge that you have read, understood and agreed to be bound by these terms and conditions (Terms of Use"). If you do not agree to the Terms of Use, please do not use this website.
Ownership of Website and Content
Pica LeLa owns the website and, unless otherwise indicated, owns or is licensed to use all content and other material appearing on the website. The material on this website is protected by copyright under the laws of Australia and may not be used without written permission by Pica LeLa. No trade mark (whether registered or not) that is displayed on this website may be used in any way without the prior written permission of Pica LeLa or of the relevant trade mark owner.
Security
Pica LeLa cannot guarantee any data or program available for download on this website (or any linked website) is free of viruses or other spyware, and you agree that you assume the risk of any damage to your computer as a result of using this website.
Third Party Content
This website contains information from and hyperlinks, to websites operated by third parties. Pica LeLa provides such information and hyperlinks for your convenience only, but is not responsible for, and does not endorse, the content of any such information or website.
Revisions
Pica LeLa may revise these Terms of Use or the Terms of Purchase below at any time in its absolute discretion by posting revised terms, and these revisions will be effective immediately. If any of the terms are found to be unenforceable, you agree that the remainder of the Terms of Use and the Terms of Purchase remain in full force and effect.
Liability
Pica LeLa provides this website and its contents on an "as is" basis, and makes no representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on this website (including in relation to any products). To the extent permitted by law, Pica LeLa expressly disclaims all warranties of any kind, whether express or implied, including without limitation implied warranties or conditions of merchantability or suitability for a particular purpose. Pica LeLa will not be liable in contract, tort (including negligence) or otherwise to you for any direct, special, indirect or consequential loss or damage (including loss of profits or loss of data) arising out of or in connection with this website, or arising out of products supplied by Pica LeLa via this website. Pica LeLa 's total liability to you (if any) in connection with this website, Terms of Use, the Purchase Terms, or any order of products will be limited, at our election, to: (1) in the case of information or services supplied or offered by us, the re-supply of the information or services or payment of the cost of doing this; (2) in the case of products supplied or offered by us, repair or replacement of the products, supply of equivalent products, or payment of the cost of doing this; and/or (3) the amount paid by you (if any).
Your Privacy is Important
We are committed to protecting the privacy of everyone who shops or interacts with us. Pica LeLa's Privacy Policy is published on this website and sets out our commitment to you on privacy, including our use of "cookies".
Governing Law
Pica LeLa operates this website from its offices within Australia. The laws of the State of New South Wales govern these Terms of Use and the Purchase Terms below, and you agree to submit to the non-exclusive jurisdiction of the courts of New South Wales. You agree to be responsible for compliance with applicable local laws if you access this website outside Australia.
TERMS OF PRODUCT PURCHASE
The Agreement
These terms and conditions ("the Purchase Terms") set out the conditions under which you may purchase from Pica LeLa products appearing on this website. By completing the customer application process and purchasing products from this website, an agreement exists between you and Pica LeLa once Pica LeLa accepts an order. Each accepted order is a separate agreement.
Customer Application
You must complete the customer application process before placing any orders. You warrant that all information and data provided by you is accurate, complete and up to date. You will promptly notify Pica LeLa if there is any change to this information or data. You must take responsibility for the safekeeping of your username and password, as you are liable if an unauthorized person uses your username and password.
Delivery
Delivery terms including delivery areas, delivery costs and estimated delivery times are contained in Pica LeLa 's Delivery Policy published on this website, and the Delivery Policy is expressly incorporated in these Purchase Terms. Please note that to purchase products, your delivery address must be within a suburb where Pica LeLa provides delivery. Orders will not be processed for delivery to an address in a suburb not in Pica LeLa 's delivery area. Risk in the products passes to you upon delivery to your nominated delivery address, and title passes upon payment for the products in full.